CONCENTRIX
Customer Service Representative
• Job Description: Follows the required interactive troubleshooting guide consistently to resolve the customer’s service issue on the first call
• Demonstrates ability to establish and maintain effective relationships with customers
• Proactively learns new technology related to Comcast products
• Promotes and sells services then enters and confirms sales
• Maintains composure in stressful situations and manages or diffuses angry/upset customers
• Promotes Comcast products and services and makes recommendations that meet customer needs
• Relates well to the customer; demonstrates a favourable image of the organization through effective use of soft skills (including active listening and problem solving skills), professional communications and intern/external customer interactions
• Interacts with customers via telephone or email to assist with a variety of inquiries and issues
• Maintains fundamental understanding of competitive environment and positions Comcast products positively to our customers.
Customer Benefits Inc.
Telemarketer
• Serves customers by selling products and meeting customer needs.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Contributes to team effort by accomplishing related results as needed.
• Closed the Deal as always.
